Update on June 13, 2025

Cloud services are back online, and access to the Playback Health platform is restored. Thank you for your patience.

June 12, 2025

We want to provide you with a transparent update regarding current access issues you may be experiencing with our platform.

There has been a massive disruption in cloud-based services across the United States today amid a global outage affecting two major cloud platforms: Google Cloud Platform (GCP) and Amazon Web Services (AWS). This widespread infrastructure disruption has impacted numerous companies that rely on these cloud services, including major platforms like Spotify, Discord, and Twitch.

As a result of this outage, our platform is experiencing service interruptions, particularly affecting users who authenticate through Google services. You may have difficulty signing into our platform or accessing certain features that depend on these cloud infrastructure providers.

While these cloud services are beginning to come back online for some users, we have not yet received full confirmation of complete resolution from Google and AWS. You may continue to experience intermittent access issues as these major cloud providers work to fully restore their systems.

Your Data Remains Secure

We want to emphasize that your data is completely safe and secure. This outage affects cloud infrastructure and authentication systems—not your stored data, files, or account information. All user data remains fully protected and intact.

Security and compliance are core to our mission, and our data protection measures continue to operate normally during this incident. As part of our commitment to security excellence, we conduct comprehensive pen testing annually, which includes simulating various scenarios including service outages to ensure our security protocols remain robust. These rigorous security practices mean that even during external infrastructure disruptions like today's event, your data protection remains uncompromised. 

What We're Doing

Our technical team is actively monitoring the situation and maintaining direct communication with both Google and AWS engineering teams. We're prepared to implement any necessary measures to restore full service as soon as these major cloud platforms are completely operational.

Need Support?

If you have questions or concerns during this service disruption, please don't hesitate to reach out to our support team:

• Email: support@playbackhealth.com
• Phone: (917) 970-7517

We'll continue to provide updates as we receive more information from Google. Thank you for your patience and understanding as we work through this third-party service disruption!

With appreciation, 

The Playback Health team

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