In the fast-paced world of emergency air medical transport, every second counts. When a call comes in—whether for an inter-facility or scene transport—it demands immediate response.

“We don't know what we're going for until we're in the air,” says Kolby Kolbet, CIO of Life Link III, a leading air medical transport company. A former flight nurse himself, Kolbet knows firsthand that emergency providers often don’t have time to document care in real-time.

“We’re not looking at the clock, and we’re not in front of Epic or Cerner to log information as it happens. You have to go back and estimate when that care was provided,” he explains.

Kolbet, a self-described “technology junkie,” set out to find a solution that would let clinicians focus on patient care while ensuring vital information wasn’t lost. That solution? Playback Pro, an ambient AI documentation tool built specifically for healthcare.

By using voice capture and AI-powered transcription, Playback Pro helps Life Link III’s flight nurses and providers document important patient information—even mid-flight. What once got lost between air and hospital handoff is now retained, securely and efficiently.

The future of this workflow? Even more clinician-driven innovation. Life Link III’s team is now working closely with the Playback Health team to create structured note templates and improve EMR integration—because in AI-powered healthcare, AI needs providers just as much as providers need AI to build a solution that works.

🎧 Want to learn more?
Check out Episode #48 of The Smart Care Team Spotlight podcast:
“Why AI Needs Nurses’ Critical Thinking More Than Ever” with Kolby Kolbet, Chief Innovation Officer at Life Link III.

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